Refund Policy

RETURNS:
Our Return/refund policy is for 30 days and is applicable only on Accessory products which include Charcuterie Boards, Serving Platters and all Coat Racks.  All furniture products are final sale and are not available for return.   If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also contact you to get your credit card number (the original credit card you used to purchase the product) so we can issue you a refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged (we use insurance for shipping all products).  If you need to exchange it for the same item, send us an email at info@urbantreesalvage.com and we will email you with instructions on where to send the repackaged product.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, so when you receive a refund, the cost of shipping the product to you will be deducted from your refund.
When return shipping